Privacy Policy:

This privacy policy sets out how Meadow Lodge uses and protects any information that you give Meadow Lodge when you use this website.

Meadow Lodge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Meadow Lodge may change this policy periodically by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2011.

What we collect

We may collect the following information:

Name and job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@meadowlodgehcs.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to G3 Lincoln House, Lincoln Way, Sherburn in Elmet, LS25 6PJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Client Privacy Notice

This is Meadow Lodge Home Care Services Client Privacy Notice.

Introduction

As part of the services we offer, we are required to process personal data about our staff, our clients and, in some instances, the friends or relatives of our clients and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in the privacy notice. It will also explain your rights when it comes to your data.

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data about you:

Your basic details and contact information e.g. your name, address, date of birth and next of kin;

Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”

  • Health and social care data about you, which might include both your physical and mental health data.
Why do we have this data?

We require this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

  • We are required to do so in our performance of a public task;
  • We are required to do so in order to fulfil a contract that we have with you;
  • We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.

We process you special category data because:

  • It is necessary due to social security and social protection law (generally this would be safeguarding instances);
  • It is necessary for us to provide and manager social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations;

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative (s);
  2. Third Parties

We do this face to face, via phone, via email, via our website, via post, via application forms, via apps.

Third parties are organisations we have a legal reason to share your data with.

These include:

  • Other parts of the health and care system such as local hospitals, the GP, the Pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  • The Local Authority;
  • Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
  • The police or other law enforcement agencies if we have to by law or court order.
Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data.

You have the right to request a copy of all the data we keep about you. Generally, we will not charge for this service;

You have the right to ask us to correct any data we have which you believe to be inaccurate. You can also request that we restrict all processing of your data while we consider your rectification request;

You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain your data in line our Record Keeping Policy in line with The Records Management Code of Practice for Health and Social Care 2016.

You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.

You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.

If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to the processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our staff to be able to identify you, for example, a passport or drivers licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

If you require any further information or clarification please do not hesitate to contact a member of our management team:

Meadow Lodge Home Care Services
G3, Lincoln House
Lincoln Way
Sherburn In Elmet
LS25 6PJ

Tel: 01977 689011

Email: info@meadowlodehcs.co.uk

Or if you would like to complain about how we have dealt with your request, please contact:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/global/contact-us/

Friends / Relatives Privacy Notice

This is Meadow Lodge Home Care Services Friends / Relatives Privacy Notice.

Introduction

As part of the services we offer, we are required to process personal data about our staff, our clients and, in some instances, the friends or relatives of our clients and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in the privacy notice. It will also explain your rights when it comes to your data.

What data do we have?

As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:

Your basic details and contact information e.g. your name and address

Why do we have this data?

By law, we need to have a lawful basis for processing your personal data.

We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to use that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative (s);
  2. Third Parties

We do this face to face, via phone, via email, via our website, via post, via application forms, via apps.

Third parties are organisations we have a legal reason to share your data with.

These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professional;
  • The Local Authority;
  • The police or other law enforcement agencies if we have to by law or court order.
  • Your rights

    The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data.

    You have the right to request a copy of all the data we keep about you. Generally, we will not charge for this service;

    You have the right to ask us to correct any data we have which you believe to be inaccurate. You can also request that we restrict all processing of your data while we consider your rectification request;

    You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line our Record Keeping Policy in line with The Records Management Code of Practice for Health and Social Care 2016.

    You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.

    You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.

    If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to the processing. We will restrict all processing of this data while we look into your objection.

    You may need to provide adequate information for our staff to be able to identify you, for example, a passport or drivers licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

    If you require any further information or clarification please do not hesitate to contact a member of our management team:

    Meadow Lodge Home Care Services
    G3, Lincoln House
    Lincoln Way
    Sherburn In Elmet
    LS25 6PJ

    Tel: 01977 689011

    Email: info@meadowlodehcs.co.uk

    Or if you would like to complain about how we have dealt with your request, please contact:

    Information Commissioners Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    https://ico.org.uk/global/contact-us/

    Staff Privacy Notice

    This is Meadow Lodge Home Care Services staff Privacy Notice.

    As part of the services we offer, we are required to process personal data about our staff, our clients and, in some instances, the friends or relatives of our clients and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

    We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in the privacy notice. It will also explain your rights when it comes to your data.

    What data do we have?

    So that we can provide a safe and professional service we need to keep certain records about you. We may record the following types of data about you:

    • Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin;
    • Your financial details e.g. details so that we can pay you, insurance, pension and tax details;
    • Your training records;
    • Criminal Offence Data;

    We also record the following data which is classified as “special category”:

    • Health and Social care data about you, which might include both your physical and mental health data – we will only collect this is necessary for us to know as your employer, e.g. fit notes or in order to claim statutory maternity pay;
    Why do we have this data?

    We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.

    We process your data because:

    • We have a legal obligation under UK employment laws;
    • We are required to do so in our performance of a public task;

    We process your special category data because:

    • It is necessary due to social security and social protection law – we are required to perform Disclosure and barring Service (DBS) checks on our staff;
    • It is necessary for us to process requests for sick pay or maternity pay;
    • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations;

    We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need to data doe and how you can withdraw your consent.

    Where do we process your data?

    As your employer we need specific data. This is collected from or shared with:

    • You or your legal representative (s);
    • Third parties

    We do this face to face, via phone, via email, via our website, via post, via application forms, via apps.

    Third parties are organisations we have a legal reason to share your data with.

    These include:

    • Her Majesty’s Revenue and Customs (HMRC);
    • Our pension scheme (NEST)
    • Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
    • The police or other law enforcement agencies if we have to by law or court order
    Your rights

    The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data.

    You have the right to request a copy of all the data we keep about you. Generally, we will not charge for this service;

    You have the right to ask us to correct any data we have which you believe to be inaccurate. You can also request that we restrict all processing of your data while we consider your rectification request;

    You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line our Record Keeping Policy in line with The Records Management Code of Practice for Health and Social Care 2016.

    You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.

    You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.

    If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to the processing. We will restrict all processing of this data while we look into your objection.

    You may need to provide adequate information for our staff to be able to identify you, for example, a passport or drivers licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

    If you require any further information or clarification please do not hesitate to contact a member of our management team:

    Meadow Lodge Home Care Services
    G3, Lincoln House
    Lincoln Way
    Sherburn In Elmet
    LS25 6PJ

    Tel: 01977 689011

    Email: info@meadowlodehcs.co.uk

    Or if you would like to complain about how we have dealt with your request, please contact:

    Information Commissioners Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    https://ico.org.uk/global/contact-us/